Question 1

How fast will roadside assistance actually arrive?

Accepted Answer

A dispatcher answers right away and the platform finds the nearest available provider with the right equipment. Arrival depends on where you are and what the roads are doing — but you see a live ETA in the Curbd app, so you are never guessing.

Question 2

Do I really get a human, or is it a phone tree?

Accepted Answer

A human. Our dispatch floor is staffed around the clock, every day of the year, including holidays. There is no menu to navigate and no callback queue. The line is 1-855-287-2324.

Question 3

What roadside services are included in a membership?

Accepted Answer

Every plan includes towing, battery jump-start and replacement, flat tire service, vehicle lockout and fuel delivery. Standard covers towing up to  miles and lockout up to $; Turbo raises that to  miles and $, across up to  vehicles.

Question 4

How do I sign up for Curbd?

Accepted Answer

Curbd memberships are opened with an agent or affiliate partner — not a signup form on this site — so vehicles, drivers and documents land on file correctly the first time. Call 1-855-287-2324 and we will set it up. Once active, you request help in the Curbd app. Members do not have a web portal.

Question 5

Is there a Curbd mobile app?

Accepted Answer

Yes. The member app (iOS and Android) is where you request assistance, watch the truck on a live map and keep vehicles, drivers and invoices. That app is the member experience — there is no web login for members. Partner drivers get a separate app for jobs.

Question 6

Where is Curbd available?

Accepted Answer

Our provider network covers metropolitan areas and major routes nationwide, and it grows every week. If you break down outside a covered area, dispatch still works the phones until help is found.

Question 7

Does membership cover me or my vehicle?

Accepted Answer

Standard covers one registered vehicle and one member. Turbo covers up to  vehicles and  members — including when your family are the ones driving.

Question 8

How does billing work? Can I change my plan?

Accepted Answer

Choose monthly or yearly billing at $ or $ a month depending on the plan. Every service is logged digitally with nothing due at the roadside for covered work, and your agent can change or cancel the membership for you.

Question 9

I am stranded right now and not a member. Can you still help?

Accepted Answer

Yes. Call 1-855-287-2324 and we will dispatch a vetted provider at standard pay-per-use rates. You can start a membership afterward so the next time is covered.

Question 10

How do tow companies join the Curbd network?

Accepted Answer

We are always adding vetted operators. Apply through the tow company portal — after insurance and document verification you start receiving dispatched jobs, and your drivers work them from the Curbd driver app.